Get Help & Support
Where is my order?
The easiest way to track your orders, is by logging into your account:
👉 View Your Orders + Tracking Info (Log Into Your Account)
OR, If you have a tracking code or order number (sent by email notification) you can search for that tracking code:
👉 SEARCH BY TRACKING CODE NUMBER
NOTE: Your tracking code will be sent via email when your order has shipped. Please allow 12 to 48 Hours after order confirmation.
Manage / Cancel Subscription
To view or manage your recurring subscriptions with us:
Manage Your Subscriptions
Email Us
Or: drop us an email directly: support@spirit-magicka.reamaze.com
What are your shipping policies?
Please follow this link to learn more about how we handle shipping your lovely and special crystal order 🥰
FAQ
How long will my order take to arrive?
Between 4 and 8 days via UPS and 10-21 days via our Global Standard Shipping option.
Where do you ship to?
With just a few exceptions, we ship worldwide.
Where is my order confirmation email?
Search your email for the word "MAGICKA" and you should find it.
Where are my free gifts?
Check your email for your digitally downloadable gifts, search your email for MAGICKA if you can't find the email from us. Your physical gifts will come with your order.
Some items were missing from my order!
Depending on weight (in case of large orders) and sometimes (rarely) supply stock shortage - we may send your order in multiple packages. Sometimes packages may arrive within a few days of each-other. If they don't arrive soon, contact us! We will find them for you 🕵️♀️
Refunds, missing or damaged items?
We happily refund or replace any missing or damaged items, please just contact us and describe your concern. Also don't worry! We will make it right ❤️🔥
Love and light from the customer support team at Spirit Magicka 🙏
Where we source crystals:
Worldwide, including Australia, Canada, USA, Madagascar, India and more!
Offices:
East Cape, Baja California, Mexico
Victoria, British Columbia, Canada
Company headquarters:
68 West Bay Road, Grand Cayman, Cayman Islands, KY1-1003
Shipping & distribution
Donghai, China (learn more)